Frequently Asked Questions

Yes. You need to create and log in to a Trader5 account before placing an order. This allows your purchases and deliveries to be linked securely to your account.

After logging in, open My Orders from the Trader5 navigation. Your previous purchases and available deliveries will appear there.

Select an available payment method at checkout and complete the payment. Your order is only marked as paid after the payment provider confirms the transaction.

Digital deliveries are designed to be automated. Once payment has been successfully confirmed and the purchased item is available, delivery can be completed automatically.

Delivered account details can be displayed in your My Orders area. Keep these details private and secure.

If a payment is unsuccessful, your order will not be treated as successfully paid. You can return to the store and try the checkout again.

The wallet is an account-based balance that can be used for eligible Trader5 purchases. Wallet transactions are recorded so you can see your balance activity.

Yes. Visit the Help section and keep your order ID available when contacting support.