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TRADER5 SUPPORT
How can we help?
Find answers to common questions about accounts, orders, payments, delivery and your Trader5 wallet.
How to place an order
Create a Trader5 account, log in, choose your product, add it to your cart and continue to checkout.
Payments
Follow the payment instructions shown at checkout. Your order is only confirmed after the payment has been successfully verified.
Order delivery
After payment is confirmed, your purchased product details are delivered automatically and can also be viewed from My Orders.
Wallet
Your Trader5 wallet can be used to hold funds and, once enabled, pay for eligible purchases directly from your account.
Still need help?
If you have a problem with an order, payment or your account, submit a support ticket and the Trader5 support team will review it.